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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Kathleen Izzi

October 24, 2026

5 out of 5 rating by Kathleen Izzi
"I worked with Sarah for a seamless, friendly experience getting a new homeowners policy."
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John Clark

October 22, 2026

5 out of 5 rating by John Clark
"Took over my brother’s affairs 2 years ago. He had policies with the Dugan agency. Transition has been smooth getting all in my name! Special shout out to Keegan Murphy who has been very valuable helping me to negotiate everything. Thanks Keegan!!"
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Cindy Bishop

October 20, 2026

5 out of 5 rating by Cindy Bishop
"We recently changed insurance companies and was impressed not only on how much money we could save with the same coverage, but also with the hands on, face-to-face service we received from Cleo Villaflores, one of the long term associates who is beyond knowledgeable in her field. Not only did she come to our home to help us sort through our old insurance policy for what she needed, she also, then, met with us at her office to review and double check that all the numbers were accurate. Most importantly, we love the local service at State Farm (Aileen Dugan) in Portsmouth on the corner of State and Middle Streets!"
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Ashim Thapa

October 17, 2026

5 out of 5 rating by Ashim Thapa
"Huge thanks to Patrick DeAngelo at Aileen Dugan State Farm! He provided awesome service and made the entire process smooth and hassle-free. It been already more than 7 8 months with them , i never had a problem for anything else ."
We responded:
"Thank you Ashim, we truly appreciate your kind words and your loyalty to our State Farm agent. "
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Milo H. Stephens

October 16, 2026

5 out of 5 rating by Milo H. Stephens
"Setting up in insurance was so easy. I loved that when I called it was to a direct line to someone in my own town. Sarah Lawton was kind, helpful and a pleasure to work with. I have always heard great things about State Farm as a company and when shopping for new homeowners insurance they not only came in lower than my previous insurer but my bundled car insurance saved me over $700 per year."
We responded:
"Wow congratulations Milo on saving $700, I’m sure that was happy news!! We realize there are many options out there and we appreciate you choosing our office and giving a shout out to Sarah. We’re here to help you whenever you need us. "
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Sarah Zahnouni

October 15, 2026

5 out of 5 rating by Sarah Zahnouni
"I've been a client for 12 years and have had many positive experiences. I appreciate the ability to call the office and speak to someone directly, who can give me advice on how to approach an issue or question. The team is very responsive and helpful."
We responded:
"We appreciate your thoughtful review and your loyalty for the last 12 years Sarah. Our team works hard to be knowledgeable and to be there for our customers when things come up. "
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Chris Fletcher

October 14, 2026

5 out of 5 rating by Chris Fletcher
"Great people to work with. Very easy to communicate and get in touch with. If you’re looking for an agent that cares and values your business the Portsmouth office is the place to be."
We responded:
"Thank you Chris, we value having great customers like you. "
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Andy Barilli

October 9, 2026

5 out of 5 rating by Andy Barilli
"Sarah and the team deserve more than 5 stars! Remarkable service from start to finish!. Great communications, knowledge and made us feel like family instantly. Extremely happy with the coverage they helped us select, as sometimes we just don’t know it all, and they sure do!"
We responded:
"Wow Andy, your feedback really meant a lot to our entire team. We are a close work family and we do genuinely care about our customers and want to help them. Thank you for taking the time to be so kind and thoughtful. "
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Carol Molina

October 5, 2026

5 out of 5 rating by Carol Molina
"Sarah Lawton did a great job helping us find the right coverage for our homeowners and boat insurance needs. Highly recommend Sarah at State Farm Insurance!"
We responded:
"I’m so happy you had a great experience with Sarah and our office Carol. We’re happy you got the right coverage and a knowledgeable, local person to help you whenever you need her! "
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James Murphy

September 30, 2026

5 out of 5 rating by James Murphy
"I had a great experience working with the State Farm Team in Portsmouth NH. Particularly Sarah Lawton, she has been awesome! My wife and I just moved from Mass to NH and Sarah made the process of consolidating home, life, and auto insurance seamless. She was very friendly, patient, and helpful. Would highly recommend this office!!"
We responded:
"Thank you James, we’re glad Sarah made a sometimes painful process seamless for you. Welcome to our State Farm Portsmouth family. We’re here when you need us. "
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kellie Prial

September 28, 2026

5 out of 5 rating by kellie Prial
"I've had a wonderful experience with State Farm. They have been very helpful and prompt every time I've reached out for help, and they get me the best rates possible. I helpful to know I have reliable coverage backed by excellent customer service."
We responded:
"Thank you Kellie, you have been a wonderful customer and we appreciate the kind words about our team and your experience. "
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jeremy conte

September 28, 2026

5 out of 5 rating by jeremy conte
"4 homes and now onto my 5th, and half a dozen cars. I’ve had a few different insurance plans and this is been by far the best and most convenient. I highly recommend."
We responded:
"Thank you for taking time out of your busy life to post a review Jeremy. Our team works hard to give their best and we so appreciate the shout out. "
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Knot Your Average Grain Woodworking

September 21, 2026

5 out of 5 rating by Knot Your Average Grain Woodworking
"Working with Megan Rice & Aileen Dugan and State Farm has been a great experience! They are prompt and helpful every time we contact them. Thank you for the hard work and excellent customer service you have given us and continue to provide us with!"
We responded:
"Thank you for the excellent feedback about working with Meghan and our Customer Care experience. We appreciate it very much! "
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Andrew Amodie

September 18, 2026

5 out of 5 rating by Andrew Amodie
"GREAT SERVICE"
We responded:
"Thank you for being a great customer Andrew! "
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Katie Johnson

September 14, 2026

5 out of 5 rating by Katie Johnson
"Great experience with Sarah and the team. Extremely helpful, responsive, patient and efficient. Received great bundled pricing and coverage. 10/10 recommend! (Especially for first time homebuyers that have a few more equations than the average Joe 😉)"
We responded:
"Thank you Katie for choosing our office for all your insurance needs. We’re so happy you had a positive first time home buying experience with Sarah. It’s certainly a stressful time. We look forward to helping you in the future. "
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Norman Tisdell II

September 14, 2026

5 out of 5 rating by Norman Tisdell II
"Great attention giving the person excellent service."
We responded:
"Thank you Norman! We are so happy you had a good experience."
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Sandi Frechette

September 11, 2026

5 out of 5 rating by Sandi Frechette
"Keegan has been a great asset to the State Farm team! He was very knowledgeable and helpful"
We responded:
"Welcome to our office Sandi and thank you for the shout out to Keegan. We appreciate it! "
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Yung Chang

September 11, 2026

5 out of 5 rating by Yung Chang
"Very good service"
We responded:
"Thank you Yung! "
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Elaine X. Fuller

September 9, 2026

5 out of 5 rating by Elaine X. Fuller
"Aileen and her staff provide exceptional customer service. It is a comfort to know that whenever we have questions we can reach out and have prompt answers.
A one on one interview with Aileen to review the policies provide us with the current protections that we need with insurance."
We responded:
"Thank you Elaine for being a wonderful customer and for mentioning our review process. We find that regular reviews are valuable to make sure our customers have the coverage they need. We look forward to serving you in the future. "
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Kelby

September 1, 2026

5 out of 5 rating by Kelby
"Excellent customer service and high-quality insurance at a competitive price. Cleo is exceptional in understanding and communicating the insurance options available and the best fit for your situation."
We responded:
"Thank you for the shout out to Cleo, Kelby! We’re glad you found the best combination of price and quality and that you’re a part of our Aileen Dugan State Farm family. "
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Stephen Philp

August 28, 2026

5 out of 5 rating by Stephen Philp
"We recently switched both our Homeowner and Auto insurance and went through our local State Farm office. It was a very positive experience and my agent was very knowledgeable, professional and helpful. She promptly provided a quote and answered all my questions as to our specific needs. She was responsive by telephone and by text and in the end I felt as if I made the right choice and was doing business with "a good neighbor.""
We responded:
"Thank you Stephen. Our team works hard to be the best at what we do, and we are so grateful when customers appreciate our hard work. Welcome to our “neighborhood” 😊"
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Bhupinder Caldwell

August 20, 2026

5 out of 5 rating by Bhupinder Caldwell
"It was great working with Sarah.
Very attentive and professional young lady.
Thank you Sarah."
We responded:
"Thank you for your thoughtful 5 star review of Sarah, she is a valued member of our team! "
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Richard Small

August 20, 2026

5 out of 5 rating by Richard Small
"Sarah was excellent to deal with."
We responded:
"Thank you Richard! "
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Suzanne L

August 12, 2026

5 out of 5 rating by Suzanne L
"Great experience, highly recommend."
We responded:
"Thank you Suzanne we appreciate your positive feedback. "
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Evan Tracz

August 11, 2026

5 out of 5 rating by Evan Tracz
"Always great customer service!"
We responded:
"Thank you for being a terrific customer Evan, we appreciate you! "