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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Samantha Ham

April 9, 2025

5  out of  5
rating by Samantha Ham
"Sarah is great! She is always there to answer any questions I have! She replies in a timely manner and is great at explaining everything when it comes to my policies. Would highly recommend State Farm"
We responded:
"Thank you Samantha we’re grateful for your recommendation and happy you’ve had great help from Sarah. "
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Joanne Ouelette

April 7, 2025

5  out of  5
rating by Joanne Ouelette
"State Farm has been extremely helpful getting the proper home and auto insurance for me. Answered all my questions on several occasions. I would definitely recommend giving them a call and speaking to Keegan."
We responded:
"Thanks Joanne we all love Keegan and are happy you had such a positive experience working with him. Welcome to our State Farm family! "
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David Peters

April 6, 2025

5  out of  5
rating by David Peters
"I worked with Sarah at this agency on both homeowners and auto insurance. She saved me money after I had been with a different provider for years. Sarah was pleasant, professional, and knowledgeable. Highly recommended this agency!"
We responded:
"Thanks David we’re so happy to hear you had a positive experience switching to our office and you saved money! Grateful to have you as a new customer. "
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David Johnson

April 5, 2025

5  out of  5
rating by David Johnson
"Recently purchased a new car and was pleasantly surprised by how easy it was at Aileen Dugan. Change was made in minutes. Impressed!"
We responded:
"Thank you David we are so appreciative of the positive feedback about our team. Thanks for being a loyal customer! "
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Joelle Hanna

April 4, 2025

5  out of  5
rating by Joelle Hanna
"I had an amazing experience working with Keegan for my insurance needs. He was incredibly helpful, courteous, and professional throughout the entire process. He took the time to explain my options clearly, answered all my questions with patience, and made sure I had the best coverage for my situation. His dedication to customer service truly stood out, and I felt confident and well taken care of. I highly recommend Keegan to anyone looking for a knowledgeable and trustworthy insurance agent. Thank you for making the process so smooth and stress-free! Highly recommend!"
We responded:
"Joelle, I’m so happy you had such a great experience working with Keegan. Thank you for taking time to share this great feedback and welcome to our agency! "
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Liam OConnell

April 3, 2025

5  out of  5
rating by Liam OConnell
"I was looking for some renters insurance and Keegan Murphy got me a great policy. He was very professional and I am glad to have gotten a policy from him!"
We responded:
"I’m glad you had a great experience working with Keegan Liam. Our team works very hard and we appreciate customers like you! "
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Greg Cihlar

April 3, 2025

5  out of  5
rating by Greg Cihlar
"My experience coming from different agencies (home & auto) has been seemless. Thanks for that !!!"
We responded:
"Greg, welcome to our agency, I’m so glad you had such a terrific experience. "
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Big Ken

April 3, 2025

5  out of  5
rating by Big Ken
"I have worked with Kim numerous times as I switch vehicles often, and she is great! I have also worked with Keegan who was great as well. Everyone who answers the phone is always very helpful! Thanks guys"
We responded:
"Thanks Ken we are happy to help and appreciate your shout out to Kim and Keegan our dynamic duo 😊"
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Theodore Lothstein

March 20, 2025

5  out of  5
rating by Theodore Lothstein
"We use Aileen Dugan’s office as our agent and have stuck with State Farm for at least 3 decades. We think Dugan’s staff and customer service are excellent. When we have had a claim, State Farm has treated us fairly every time."
We responded:
"Thank you so much for this great feedback. We appreciate you and thank you for your decades of support for our team. "
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C Dyer

January 24, 2025

5  out of  5
rating by C Dyer
"I have always had great service and response from Aileen and her staff."
We responded:
"Thank you for the great review and trusting our team. "
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Fred

December 31, 2024

1  out of  5
rating by Fred
"Horrible. Had to give a 1 because there is not a zero."
We responded:
"Fred, I don't believe we've ever spoken and I'm not certain you are a client from the info provided, but I am happy to help you if you want to reach out to my office and ask for me. "
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Tammy Symons

December 31, 2024

5  out of  5
rating by Tammy Symons
"Cleo Villaflores has been super helpful with our insurance needs. Most importantly, she was there when we needed her the most when it was time to put a claim in! She came highly recommended to me and I would highly recommend her to anyone else as well!"
We responded:
"Tammy, thank you for the great feedback about Cleo and the help she provided with your claim. We are so appreciative of customers like you and we try our best to make interactions with our team positive and helpful. Thanks again for recommending Cleo! "
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Michele Correnti

December 9, 2024

5  out of  5
rating by Michele Correnti
"Aileen's team is so great and easy to work with! They really care about their clients. Their office is also conveniently located with parking in downtown Portsmouth. Highly recommend if you're looking for insurance with a personal touch."
We responded:
"Michele thank you on behalf of our team for the great feedback! We have enjoyed working with you very much. "
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RAMACHANDRAN NAIR

December 2, 2024

5  out of  5
rating by RAMACHANDRAN NAIR
"I had the best experience dealing with Aileen sand Murphy to get my insurance for car and home. They were friendly, prompt, efficient and very responsive and available . Thanks for all the help. It was a pleasure dealing with you."
We responded:
"Thank you for recognizing our efforts, we are very grateful to have clients like you. "
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Graham Schave

November 29, 2024

5  out of  5
rating by Graham Schave
"Friendly, knowledgeable and efficient service. Glad we can trust this team with our insurance needs."
We responded:
"Thank you Graham, we are very happy you placed your trust in us for your insurance needs. Welcome to our office! We look forward to helping you in the future. "
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Omer Tene

November 27, 2024

5  out of  5
rating by Omer Tene
"Greatly enjoyed working with Keegan Murphy. He is professional, efficient and generous with his time and expertise. I told my son how Keegan showed up to help when I asked for a quote and he said, "Like Jake from State Farm". Exactly. Keegan is Jake from State Farm. :)"
We responded:
"Thank you for the great feedback about Keegan, Omer. We’re glad you got the professional service you deserve from someone you can trust! "
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Kevin Kevin

November 25, 2024

5  out of  5
rating by Kevin Kevin
"Keegan Murphy was a pleasure to deal with. He is very knowledgeable and professional at his job. He really goes the extra mile for his clients and takes a personal interest in each one of them and their specific needs. I highly recommend Keegan, great guy!"
We responded:
"Thank you Kevin! Thank you for taking time out of your busy schedule to leave this great feedback about Keegan. We are so grateful to have Keegan on our team and we’re glad you joined our State Farm family. "
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Traci Clever

November 22, 2024

5  out of  5
rating by Traci Clever
"As a new customer of Aileen Dugan State Farm, I couldn't be more impressed with the exceptional service I received from Keegan Murphy, Account Representative. From the moment I called, I felt welcomed and valued. Keegan’s warm personality immediately put me at ease, and he took the time to truly listen to my needs and concerns. What stood out most was Keegan’s expert knowledge of insurance options. He patiently explained the different policies available and helped me understand which ones made the most sense for my situation. His ability to provide clear, tailored solutions showed his dedication to ensuring I felt confident in my choices. Keegan’s responsiveness was also incredible. Whether I had questions or needed assistance, he was always quick to follow up with thoughtful, thorough answers. It’s clear he genuinely cares about his clients and goes the extra mile to provide outstanding service. Beyond the exceptional experience with Keegan, I have to mention the overall atmosphere of the Aileen Dugan State Farm office. It’s more than just an insurance provider—it feels like a welcoming, community-oriented space where customers are treated like family. I highly recommend Aileen Dugan State Farm to anyone seeking a trustworthy and customer-focused insurance agency. If you have the chance to work with Keegan Murphy, you’re in excellent hands!"
We responded:
"Thank you so much for such a thoughtful and detailed review of your experience with Keegan and our office! We work hard to treat every customer like a friend and to customize their insurance to fit their needs. It sounds like your experience with Keegan exemplified everything we want for our customers. Thanks again for choosing Aileen Dugan State Farm! Aileen Dugan State Farm! It's fantastic to hear that Keegan Murphy made such a positive impact on your journey with us. His dedication to understanding your needs and providing clear, tailored solutions truly exemplifies our commitment to exceptional service. We're delighted that you felt welcomed and valued from the moment you called. Keegan’s responsiveness and genuine care are qualities we deeply value, and it's great to know they made a difference for you. Your kind words about our office atmosphere mean a lot to us as we strive to create a community-oriented space where everyone feels like family. Your recommendation is greatly appreciated! We're here to continue providing the trustworthy and customer-focused service you’ve come to expect. Thank you for choosing Aileen Dugan State Farm!"
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Cory Sinotte

November 21, 2024

5  out of  5
rating by Cory Sinotte
"Wonderful experience. I wish I switched insurance carriers earlier! Keegan was professional and helpful and made the process so smooth and easy! Thanks again Keegan!"
We responded:
"Thank you for sharing your wonderful experience, Cory! It's fantastic to hear that Keegan made the process smooth and easy for you. We're delighted you made the switch and appreciate your kind words!"
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L Dugan

November 21, 2024

5  out of  5
rating by L Dugan
"Everyone goes above and beyond to help with our insurance needs. We feel so well taken care of!"
We responded:
"Thank you for being part of our State Farm family we appreciate you! "
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Michael Blackman

November 13, 2024

5  out of  5
rating by Michael Blackman
"Cleo was a pleasure to work with. She sent me a quote in a timely manner and answered all my insurance policy questions. I am happy to have her as my agent. She is better than an 800 number"
We responded:
"Thank you so much for sharing your experience, Michael! It's fantastic to hear that Cleo provided you with timely quotes and answered all your questions. We're delighted to have you with us and appreciate your kind words!"
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PJ Betti

October 19, 2024

5  out of  5
rating by PJ Betti
"This agency makes everything easier. They are efficient knowledgeable and always available to answer questions, facilitate transactions and offer help. The absolute best!"
We responded:
"Thank you so much for your kind words! It's wonderful to hear that you find our team efficient and knowledgeable. We're always here to help and make things easier for you. Your feedback means a lot to us!"
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Kris DiMambro

October 16, 2024

5  out of  5
rating by Kris DiMambro
"I highly recommend Cleo Villaflores at State Farm Insurance for those looking for a highly experienced and knowledgeable insurance agent. I appreciate her professional and warm demeanor as she patiently answers all my questions and explains in detail the considerations I should weigh in selecting the best insurance options for my needs. Thank you, Cleo, for being such such a smart and helpful agent."
We responded:
"Thank you so much for your kind words and recommendation, Kris! It's wonderful to hear that Cleo's expertise and warm demeanor made a positive impact on your experience. We're delighted that she could provide the detailed explanations you needed to make informed decisions about your insurance options."
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Katie G

October 2, 2024

5  out of  5
rating by Katie G
"Cleo and the team at Aileen Dugan State Farm are rock stars! Within days of requesting a quote, I had a new policy for half the price I was paying plus additional coverage. I knew my rates were going up and the customer service was lackluster with my old provider, but I did not know how much better it could be. What took me so long?! Ten out of ten!"
We responded:
"Katie, thank you so much for your fantastic review! We're delighted to hear that Cleo and the team could provide you with a policy that not only saves you money but also offers better coverage. It's great to know that we could exceed your expectations and improve your experience."
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loretta ward

September 24, 2024

5  out of  5
rating by loretta ward
"Cleo has been amazingly helpful & patient helping me with all my insurance needs. I highly recommend State Farm & Cleo."
We responded:
"Thank you so much for your kind words, Loretta! It's wonderful to hear that Cleo has been able to assist you with your insurance needs. Your recommendation means a lot to us!"