Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

jilleanne perez

May 26, 2023

1  out of  5 rating by jilleanne perez
"I tried to make a payment on my premium using two different cards their system isn't able to do that. You have to go back to monthly payments. Please update your system it's almost 2024"

Bridle Martin

May 25, 2023

5  out of  5 rating by Bridle Martin
"Just registered 2 vehicles with Sara at SF. Pleasure to death with and very helpful. Greatly appreciated!!."

Richard Levergood

April 28, 2023

5  out of  5 rating by Richard Levergood
"We had a very productive phone meeting with Cleo. She understood our needs very well, helped us identify risks, and made a lot of very helpful suggestions that saved us money on the bottom line while providing additional needed protection."


April 25, 2023

5  out of  5 rating by GMcConn
"Nice to deal with a local office vs. the online or 800 number call center. Patti was very helpful. Thanks Again."

Marshall B

April 17, 2023

5  out of  5 rating by Marshall B
"The staff at Aileen Dugan State Farm is wonderful"

William THOMAS

March 21, 2023

5  out of  5 rating by William THOMAS
"Always a pleasure doing business with you guys thank you very much for all your help I really appreciate everything you do for me"

Nate Hastings

March 17, 2023

5  out of  5 rating by Nate Hastings
"Great experience working with Cleo. She took the time to learn what was important to me and my family and made sure our needs were all addressed. Great experience!"

Carly Souza

March 14, 2023

5  out of  5 rating by Carly Souza
"Cleo is the best. Funny, sassy, approachable, and knowledgable about her field."

Emily Barton

March 14, 2023

5  out of  5 rating by Emily Barton
"Our family has had wonderful experiences within this branch! Cleo is amazing and is attentive, professional and efficient in all needs we've had. The response time is impeccable when ever we have questions, concerns or a need; we wouldn't go any where else for our family's insurance needs!"

Nick Maribett

February 22, 2023

5  out of  5 rating by Nick Maribett
"Sarah was very helpful and got me signed up for a car insurance policy with full coverage at a great price in no time at all!"

Lisa Jackson

February 17, 2023

1  out of  5 rating by Lisa Jackson
"Cleo and Patti at Aileen Dugan are fabulous!! I just moved here and my insurance policy went through the day before I needed a new windshield.They were on top of it and it was the easiest procedure ever!! Wonderful group of agents!!"

Stephanie Greenbaum

February 15, 2023

5  out of  5 rating by Stephanie Greenbaum
"Patti was so helpful and worked fast, made me feel like a top priority. Thank you Patti!"

Quenta Vettel

February 7, 2023

5  out of  5 rating by Quenta Vettel
"Just moved to Portsmouth and Cleo with this State Farm office has been a delight to work with. So responsive, helpful as we settle into New Hampshire!"

Kelly Goodwin

January 31, 2023

5  out of  5 rating by Kelly Goodwin
"The staff is always pleasant and extremely helpful with taking care of my insurance needs. I interact with Cleo Villaflores quite often and she is responsive and knowledgeable."

Scott McPherson

January 27, 2023

5  out of  5 rating by Scott McPherson
"Prompt and great service!"

Lindsay Mead

January 27, 2023

5  out of  5 rating by Lindsay Mead
"We've had such amazing luck at this State Farm office, Aileen and her staff are amazing! I called to go over our homeowners insurance to make sure I had a good policy incase of emergency with the current price of materials obviously much higher nowadays. I found out during our call I could save big by switching my cars over to state farm, same exact coverage for much less. My current car insurance had gone up with no notice or accidents. I am very pleased with the 5 star customer service we receive from every staff member at this office, they respond to calls and emails quickly with answers to any questions you have and you talk to a real person! Highly recommend state farm for all your insurance needs!"

Ist _kae

January 25, 2023

5  out of  5 rating by Ist _kae
"Sarah is an amazing staff. She was very pleasant with me throughout the setting up process."

James Corbett

January 24, 2023

5  out of  5 rating by James Corbett
"A recent auto accident has made life a little more stressful in terms of phone calls with insurance adjusters and repair shops but today I was put at ease by Kim at State Farm in Portsmouth who provided assistance and guidance on how best to navigate the industry. Kim was incredibly attentive and patient throughout the barrage of questions I posed her, and she calmly and thoroughly answered all my questions while at the same time expressing her sympathy for my plight. State Farm is very fortunate to have someone so professional and committed to her position which at the end of each day brings comfort to those who have experienced a financial or personal loss. Thank you for putting me at ease Kim. - James"

Steph Knapp

January 23, 2023

5  out of  5 rating by Steph Knapp
"I’m a returning customer and it feels good to be back. Customer service is an art that this team has. My question have been answered in a polite, thoughtful and timely way. I don’t feel like I have to do all the work. For someone who wears many hats, that is a huge relief. Thank you!"

Russell H

January 16, 2023

5  out of  5 rating by Russell H
"Patti and all of staff are always excellent.. long time customer.."

Mark Hoch

January 13, 2023

5  out of  5 rating by Mark Hoch
"Amazing top-notch service. Cleo is a consummate professional and really knows her stuff. In the day and age of 'everything online', it's so nice to pick up the phone, talk to someone, and get real 'human being' service instead of a chat or so many options to dial 1,2,3,4 and so on. Everyone at the agency is very polite, friendly, and most importantly responsive."

Delise West

January 13, 2023

5  out of  5 rating by Delise West
"We had been working with another agent for a few years. Thanks to our son, who found the best quote for his car with State Farm, we decided to ask Cleo Delafores to take a look at all of our policies, including home, auto and umbrella. Wow, were we surprised when Cleo found us over $1,300 in savings with no changes to our policy! The review was a very simple process and Cleo was easy to work with and very responsive. I highly recommend Cleo and State Farm in Portsmouth. In addition to the savings, we know that in the event of an emergency we'll get the support we need from someone local. Thank you Cleo!"

Bob Pawlusiak

December 14, 2022

2  out of  5 rating by Bob Pawlusiak
"Existing client and didn't receive a response to my email."

Nathan Johnson

November 17, 2022

5  out of  5 rating by Nathan Johnson
"Aileen and Cleo are THE team to work with for your insurance needs. Their service is the best by far. Don’t look anywhere else. Prompt, professional and helps you get what you need within your budget."

Peter Curro

November 1, 2022

5  out of  5 rating by Peter Curro
"Fantastic service and PRICES ! I saved Over $1200 switching to State Farms for my Vehicle Policy for the SAME coverage. Saved $59 PER Month. Switching My HomeOwners policy to State Farm. Also It came with a Higher value Coverage. Very pleased, and Cleo did a Great Job making it very easy to switch my policies!"